Cookies Policy

Effective Date: 16th December 2021

This cookies policy (hereinafter "Cookies Policy") explains how we handle cookies on our website www.tastewater.com.au (hereinafter "Website").

The Website is owned and operated by: Taste Water Trading Pty Ltd (ACN 652 737 123)

We are committed to the protection of your privacy while you use the Website.

This Cookies Policy explains what cookies are, how we use them, how our thirdparty partners might use them in connection with the Website, and what options you have in relation to cookies.

By continuing to use the Website you acknowledge that you have had the chance to review and consider this Cookies Policy, and you confirm that you agree to it. This means that you also consent to our use of cookies as described in this Cookies Policy. If you do not understand the Cookies Policy or do not agree to it then please do not use the Website.

(1) WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES

(a) Cookies are small files that may be saved on your computer's hard drive through your internet browser. If you allow cookies, then when you visit our Website, general information is collected by our computer servers and cookies are transferred to your hard drive.

(b) Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them.

(2) MOST INTERNET BROWSERS SUPPORT COOKIES

(a) Most internet browsers support the use of cookies.

(b) However, internet browsers usually allow users to adjust their browser settings in order to reject certain types of cookies. 2/5

(3) HOW WE COLLECT COOKIES

(a) When you use our Website, cookies may be downloaded by your internet browser and stored in the cache of your computer. These cookies have a unique identification number, which allows our Website to identify your computer if you visit our Website again.

(b) Unless you voluntarily provide us with personal information about you (for example, by completing an online form), then the cookies that we use will not allow us to access any of your personal information such as your name, address or email address.

(4) WHY WE USE COOKIES

(a) Cookies help the Website to 'remember' you, your preferences and your actions over time.

(b) Cookies help us to understand how you interact with our Website, so that we can improve the performance of our Website and provide you with a smoother experience.

(c) Cookies help us to provide a more personal experience on our Website. For example, we may use cookies to remember your location settings in order to provide you with information that is relevant to your geographical location. We may use cookies to remember your language preferences or currency preferences on our Website, so that you do not need to alter these preferences every time you visit the Website.

(d) Cookies help us to work out the countries in which the users of our Website are located by logging the IP address of Website users.

(e) Cookies help us to monitor our Website's performance, which allows us to improve the Website over time.

(f) We may use cookies in order to provide you with targeted advertisements on third-party websites.

(g) We may use cookies to sell advertising on the Website.

(h) We may use third party cookies in order to monitor Website usage.

(i) We may also use cookies and/or similar technologies on the Website for the following purposes:

To keep track of the items stored in your shopping cart; to notify you about 3/5 offers that may interest you from time to time

(5) INFORMATION COLLECTED

(a) We may obtain information about your computer or any other electronic device which you use to access our Website, such as your IP address, your browser and/or other internet log information. We will treat this information as your personal information.

(b) In certain circumstances we may also collect personal information about you but only where you voluntarily provide it (for example, by completing an online form) or where you purchase goods or services from us.

(6) CONSENT FOR COOKIES

(a) In most cases we will seek your consent in order to use cookies on this Website, except when the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the Website (for example, to enable you to store items in a shopping basket and/or to use our check-out process).

(b) In the event that we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies in the following manner:

On the first occasion a pop-up will ask the user to consent by clicking a checkbox. This preference will then be stored for the future.

(c) Thereafter you will be provided with an opportunity to opt-out of the use of cookies which can be done in the following manner:

A banner at the bottom of the page will include an “opt-out” button. This button will link to a setting page where users may opt out of the use of cookies or similar technologies

(7) THIRD PARTY COOKIES

(a) We work with third party suppliers who may also set cookies on our Website. These cookies and their third party owners, are included in the list below. By consenting to the use of cookies on our site you will be consenting to the use of these cookies. These cookies may be used to collect the following information:

Your IP address and time of visit. The fact that you have visited our website; 4/5 Your name and Facebook profile

(8) COOKIES AND SIMILAR TECHNOLOGIES ON THE WEBSITE

(a) The following third party cookies/similar technologies are used on this Website:

Google analytics-to track website traffic and utilisation-effective for 6 months. Facebook Audience- to build re-marketing lists for use on Facebookeffective 6 months. Instagram Audience-to build re-marketing lists for use on Instagram- effective 6 months.

(b) We use the following cookies/similar technologies on this Website:

Shopping basket- to store items added to basket by users-effective for 6 months; Checkout-to store user details for easier checkout-effective for 3 months

(9) MANAGING COOKIES

(a) You are able to control which cookies we use by adjusting the settings in your internet browser.

(b) If you do not want cookies sent to us then you can set your browser to refuse cookies or to warn you each time a cookie is going to be sent.

(d) If you do not allow cookies, some features on the Website may not function properly.

(e) For further information and support, you can also visit the specific help page of the internet browser you are using:

- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

- Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences

- Safari: http://www.apple.com/legal/privacy/

- Chrome: https://support.google.com/accounts/answer/61416?hl=en

- Opera: http://www.opera.com/help/tutorials/security/cookies/

(10) CONTACT US

(a) You can contact us about this Cookies Policy using the following details:

Chana Harkham, Director; P: (02) 9052 6600; E: chana@tastewater.com.au; 2 Campbell Parade, Bondi Beach, Sydney NSW 2026

About our water

What is taste water?

Taste water is an innovative Australian made and owned beverage company, providing an alternative to water, which is backed by science and driven by family values. We are a still flavoured water brand that hydrates without the sugar, calories, preservatives, additives or sweeteners. We are vegan, gluten-free and kosher too.
It is currently available in 3 flavours: watermelon, pineapple and blackberry.
How is taste water made?
Is taste water Gluten-Free, Vegan, and Kosher?
Where does taste water come from?
Does taste water use Artificial Sweeteners?
Why did you create taste water?

About our store

Can I cancel my order after I've made a purchase?
How do I return or exchange my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be damaged, has a quality issue or is the wrong taste water order.
Please return it in the same condition as it was received and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@tastewater.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 2 Campbell Parade, Bondi Beach 2026 NSW.

You can always contact us for any return questions at Info@tastewater.com.au.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@tastewater.com.au.
What types of Payments do you accept?
What are your shipping options?

We ship our orders with Sendle which is Australia's first 100% carbon neutral delivery service. All orders placed before 2pm will be ready for courier pick-up on the same business day, and next business day for orders received after 2 pm. Our flat rate shipping is $10.00 Australia wide, and free shipping on orders over $150. In general, same state deliveries arrive in 2-5 business days and interstate deliveries in 3-6 business days. Tracking will be provided via email after your order has been placed with up-to-date times. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service.

If you’re interested, you can view Sendle’s full Terms & Conditions.

Should you have any questions in regard to shipping please reach out to our support team at info@tastewater.com.au
Where do you ship from?
Do you have any stockists?